Packages are generally dispatched within 2 days after receipt of payment and are shipped via Skynet, Taqbin with tracking and drop-off with signature. Actual shipping time is contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturday or Sunday. In the event of delays, every effort will be made to contact you by e-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice to remain on backorder, substitute to another item, or cancel your order.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return / Exchange Policy
You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:
- When request due to change of mind is made after 7 calendar days following delivery date.
- When product is used, destroyed or damaged.
- When tag attached to product is removed or package of product is opened and product value is damaged.
- When sealed package is opened or packaging materials are lost.
- When components of product (including free gift) have been used or lost.
- When buyer did not follow instructions included in product.
Returns costs shall be borne out by the party attributable to the returns request, such as:
- 1. Buyer, where the returns is due to his / her change of mind and
- 2. Seller Member, where the returns is due to the defects in the Product, delivery delay by Seller, and / or delivery of the wrong or different product.